Delivery Information

We currently deliver to all areas across the United Arab Emirates. The moment you complete your online purchase, your delivery will be processed. We will send you a confirmation email to the email address you have provided. 

1. Next day delivery (UAE): Orders will be delivered to your address by the next day. 

2. Same day delivery (Dubai only): Orders will be delivered to your address within the same day. This service is available every day except Friday. If ordered after 6 pm, it will be delivered the next day.

3. Pickup locations: The order can be picked up on the same day from the chosen location.




Cost of delivery:

Free delivery over 300 Dhs and for Gold Members with no minimum purchase required 

For orders less than 300: 
1. Same day delivery (Dubai only): 50 AED
2. Next day delivery (UAE): 17 AED
3. Pickup locations: Free of charge.

Payment methods:

For online orders
1. Cash on Delivery – in UAE Dirham only

Tracking your order:

We will email your tracking order status and you can also track your order using the tracking code sent to you by logging into your account into thelabstores.com. In case you did not receive a tracking email, please check your junk or spam folders and mark ---@thelabstores.com email address as a safe sender. 

Delivery FAQs:

1. Can I decide on the delivery time slot?
You can choose a convenient delivery time with our delivery partner once you are contacted.

2. What if my order did not arrive? 
If your order was not delivered within the time agreed with the delivery partner, kindly email us on wecare@thelabstores.com or contact us on (971) 43300070 and we will sort it out for you. 

3. Where are orders delivered?
Orders are delivered to your home or business address and no orders are delivered to a PO Box as someone has to be present to receive the order.

4. What documents are required to receive my order?
You can present confirmation email or a valid ID when picking up your order. A signature is required.

5. How long can you keep my order for pickup? 
Your order will be available for pickup at the timeslot agreed and will be kept at the store for 2 days. In case you missed the pickup time, kindly email us on wecare@thelabstores.com or contact us on (971) 4 330 0070 to rebook a pickup timeslot.
6. Will I be charged for missing a delivery? 

There’s no charge for the 1st and 2nd attempt of delivery but you will be charge on the 3rd attempt.